Welcome to the website operated by ZESTBUILD TECH LLC. We value your privacy and are committed to collecting, using, storing, and protecting your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains how we handle your personal data when you visit our website, place an order for products, or contact us. By using this website, you acknowledge that you have read and agree to the terms of this Privacy Policy.
- What Information We Collect
In order to provide you with order processing, payment, shipping, after-sales support, and website services, we may collect the following types of information:
1.1 Information You Voluntarily Provide
When you place an order on the website, fill out forms, contact customer service, or subscribe to updates, you may provide us with the following information:
Name
Shipping address
Billing address
Phone number
Email address
Order details
Messages or content of customer service communications
Information related to returns, refunds, or exchanges
1.2 Payment-Related Information
When you make a payment, the payment process is typically handled by third-party payment service providers. We may receive limited information related to the payment, such as:
Payment status
Payment authorization results
Transaction ID
Summary of billing information
We do not store full bank card numbers, CVV security codes, or other sensitive payment account details on our website servers.
1.3 Automatically Collected Information
When you browse our website, we may automatically collect the following technical information:
IP address
Browser type
Device type
Operating system
Pages visited and time spent on each page
Clickstream data and browsing paths
Cookie data and information from similar tracking technologies
This information is primarily used for website optimization, security analysis, and improving the user experience. - How We Use Your Information
We collect and use your information primarily for the following purposes:
Processing and fulfilling your orders
Arranging shipping, delivery, and logistics notifications
Providing refunds, returns, exchanges, and after-sales support
Contacting you and responding to customer service inquiries
Sending order confirmations, payment notifications, and after-sales emails
Identifying and preventing fraud, risky transactions, or anomalous payment behaviors
Improving website functionality, product presentation, and user experience
Complying with tax, financial, legal, or regulatory requirements
We use your personal information only to the extent that is lawful, reasonable, and necessary. - Do We Share Your Information with Third Parties?
We do not sell your personal information. However, in order to fulfill orders, process payments, handle delivery, and facilitate website operations, we may share your information with trusted third-party service providers to the extent necessary.
3.1 Payment Service Providers
To process payments, handle refunds, and ensure transaction security, we may share necessary information with third-party payment service providers, such as:
Name
Billing Address
Payment Verification Information
Order Amount
Transaction Identification Information
These payment service providers will handle the relevant payment data in accordance with their own privacy and security standards.
We do not directly store your complete bank card information.
3.2 Logistics and Delivery Service Providers
To fulfill product deliveries, we may provide the following necessary information to logistics or courier service providers:
Recipient Name
Delivery Address
Contact Phone Number
Delivery Order Information
3.3 Website and Technical Service Providers
We may share necessary information with technical service providers—used for website hosting, system maintenance, traffic analysis, customer support, and order management—to ensure the proper functioning of the website and the quality of our services.
3.4 Legal or Security Requirements
We may disclose necessary information in accordance with the law when required by applicable laws and regulations, court orders, law enforcement investigations, anti-fraud measures, or security protection requirements. - We Do Not Sell Personal Information
ZESTBUILD TECH LLC does not sell your personal information.
We will not sell your personal information to third parties for their independent marketing or commercial purposes. - Cookies and Tracking Technologies
Our website may use Cookies and similar technologies to:
Remember the contents of your shopping cart
Improve your website browsing experience
Analyze website traffic and page performance
Identify browsing preferences and device information
Support the proper functioning of website features
You can manage, disable, or delete Cookies through your browser settings; however, doing so may affect the proper functioning of certain features on the website. - Data Security
We implement reasonable technical and administrative measures to protect your personal information, including but not limited to:
Secure encrypted connections (e.g., SSL)
Third-party security protections for payment processing
Restricted internal access permissions
Risk monitoring and system protection measures
Although we strive to protect your information to the best of our ability, data transmission over the Internet and electronic storage methods cannot be guaranteed to be 100% secure; therefore, please take appropriate measures to safeguard your account and device information. - Personal Data Retention Period
Unless otherwise required by law or necessary to fulfill compliance obligations, we generally retain relevant personal data and transaction records for 7 years following the completion of an order. This includes, but is not limited to:
Order information
Shipping and delivery records
Billing and payment records
Refund and after-sales service records
Customer service communication records
The purposes for retaining this information include:
Financial and tax record management
After-sales support and dispute resolution
Compliance audits and risk control
Fulfillment of legal obligations
Upon expiration of the retention period, we will delete, anonymize, or securely dispose of the data in accordance with applicable laws and business requirements. - Your Privacy Rights
To the extent permitted by applicable laws, you may have the right to:
Request access to the personal information we hold about you
Request the correction of inaccurate or incomplete information
Request the deletion of your personal information (subject to legal retention obligations)
Request restrictions on how certain information is processed
Object to the use of your information in specific circumstances
Request to know how your data is collected and used
If you wish to exercise any of the above rights, please contact us via the following email address:
Privacy Request Email: [email protected]
We may require you to provide necessary information to verify your identity and ensure account security before processing your request. - CCPA (California Consumer Privacy Act) Specific Notice
If you are a California Resident, pursuant to the California Consumer Privacy Act (CCPA) and applicable laws, you may be entitled to the following rights:
9.1 Rights you may be entitled to include:
The right to know what categories of personal information we have collected
The right to know the sources, purposes, and recipients of such information
The right to request access to your personal information
The right to request the deletion of eligible personal information
The right to request the correction of certain information (where applicable)
The right to exercise the “Do Not Sell My Personal Information” right
The right not to be subject to discriminatory treatment when exercising your privacy rights
9.2 “Do Not Sell My Personal Information” Statement
ZESTBUILD TECH LLC explicitly declares: We do not sell your personal information. If you are a California user and wish to submit a privacy request related to the CCPA, you may contact us via the following dedicated email address:
CCPA Dedicated Request Email: [email protected]
Please include the following in the email subject line:
“CCPA Privacy Request”
We will process your request within a reasonable timeframe and may require you to complete identity verification if necessary. - Children’s Privacy
This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us immediately; we will take appropriate measures after verification. - Privacy Policy Updates
We may modify this Privacy Policy from time to time in response to legal requirements, business adjustments, or updates to website functionality.
The updated version will be posted on this page and will become effective as of the date of publication.
We recommend that you review this page periodically to stay informed about our latest privacy practices.