Welcome to ZESTBUILD TECH LLC.
To ensure a satisfactory shopping experience for you, we have established the following Refund, Return, and Exchange Policy. Please read this policy carefully before submitting a post-sales service request.
- Return Request Timeframe
You may request a return or exchange within 30 days from the date you receive the item(s).
Requests submitted after this period may not be accepted, unless the item(s) suffer from quality defects or applicable laws require otherwise. - Conditions for Returns
Items meeting the following criteria are generally eligible for a return or refund:
The item is unused and in good condition.
The item’s original packaging is substantially intact.
An incorrect item was received.
The item exhibits obvious quality defects.
The item was damaged during transit.
Both opened and unopened items are eligible for return requests, provided they meet the specific return conditions outlined in this policy. - Situations Where Returns Are Not Supported
Returns, refunds, or exchanges are generally not supported in the following situations:
The item shows clear signs of use.
The item has been damaged by human error, is soiled, or is missing parts.
The item’s condition renders it unfit for resale.
The return request is submitted after the applicable timeframe has expired.
The item was damaged due to personal negligence or misuse.
Special Note: Sports equipment products that have been used or are no longer in a resalable condition are not eligible for return.
Should this website subsequently offer similar products involving weight-bearing, structural support, active training, or functional usage, this restriction shall apply to those products as well. - Return Shipping Cost Responsibility
(1) Quality Issues / Incorrect Shipments / Transit Damage
If an item suffers from quality defects, was shipped incorrectly, or was damaged during transit, the return shipping costs will be borne by the merchant.
(2) Returns for Non-Quality Issues
If a return is requested for personal reasons (e.g., the item is no longer wanted, the wrong item was purchased, or it is no longer needed), the return shipping costs will be borne by the buyer.
If a package is returned to the sender due to the buyer providing an incorrect shipping address, refusing delivery, or failing to be present to sign for the package, any associated additional shipping costs may also be borne by the buyer. - Return Process
If you need to request a return, refund, or exchange, please follow these steps:
Contact us via email: [email protected]
Provide the following information:
Order Number
Name on the Order
Description of the Issue
Photos of the Item (if there is a quality issue)
Wait for Customer Service Review and Return Instructions
Return the item according to the provided instructions
We will process the refund or exchange after receiving and inspecting the returned item - Return Address
Please use the following return address as listed on the Refund Policy page: 1532 NEW YORK AVE, BROOKLYN, NY 11210
Please contact Customer Service for confirmation before returning any items.
Packages returned directly without prior confirmation may result in processing delays or the inability to identify the return. - Exchange Instructions
If you receive an incorrect item, a damaged item, or an item with quality issues, you may request an exchange.
Exchange requests will be arranged based on product inventory availability and the results of our review. - Refund Processing Time
Once we have received and inspected the returned item, refunds are typically processed within 3–5 business days via the original payment method.
The actual time it takes for the funds to reach your account may vary depending on:
Bank processing speeds
Your credit card issuer
Payment platform review cycles
Please allow for some time for the transaction to complete.